Primary Objective:
To support the smooth day-to-day operations of the office by ensuring efficient administrative processes, effective communication across departments, coordination of logistics, and fostering a productive and pleasant work environment.
Key Responsibilities:
Handle incoming calls and direct them promptly to the appropriate team members.
Monitor and replenish office supplies and staff amenities to support daily operational requirements.
Maintain a clean, safe, and welcoming office environment—including care for office furnishings, plants, and media (video/music).
Oversee maintenance and functionality of office equipment and production machinery; troubleshoot issues and escalate investment needs to Senior Management.
Welcome and assist visitors and vendors, ensuring they are directed appropriately.
Manage security access for office and factory, including recordkeeping of alarm codes, keys, and building passes.
Coordinate travel arrangements (flights, accommodation, transport) for all departments.
Liaise with and manage service vendors for building and system-related needs, booking services as required.
Prepare accurate sales quotations for prospective and current clients, ensuring precise pricing and product details.
Guide clients through the full customer journey—from production updates to shipping and post-delivery follow-ups.
Utilize a product volume and weight calculator to support logistics planning and venue requirements.
Maintain professional client communication through various channels, promptly responding to inquiries and building strong, long-term relationships.
Qualifications & Skills:
Excellent organizational and multitasking abilities.
Strong verbal and written communication skills.
High attention to detail with a strong sense of responsibility.
Professional appearance and a courteous, confident phone presence.
Effective time management and strong critical thinking skills, including analytical problem-solving and sound decision-making.
Commitment to company values, including confidentiality and adherence to HR and compliance policies—escalating any violations to management as necessary.