We are looking for a proactive and customer-focused Customer Service / Sales Support Executive to assist in maintaining strong client relationships and supporting the commercial team in achieving sales targets. The ideal candidate will be a skilled communicator who can manage post-sales coordination, follow up on quotations, and ensure timely responses to client needs.
About the Client:
With a robust global network and a reputation for delivering reliable, efficient shipping and logistics solutions, the company offers comprehensive services including NVOCC, container logistics, freight forwarding, and specialized cargo services. The organization is committed to growth, innovation, and delivering high service standards in key global markets, including the Middle East.
Key Responsibilities:
Maintain and nurture relationships with existing and potential customers through consistent follow-up on quotations and business opportunities.
Proactively support the conversion of leads into confirmed business by coordinating with the commercial team.
Handle customer inquiries, concerns, and post-sales support efficiently and professionally.
Schedule meetings with customers on behalf of the commercial team as needed.
Ensure all customer communications (calls and emails) are addressed promptly, in coordination with the reporting manager.
Represent the company in a professional manner, serving as a reliable point of contact for internal and external stakeholders.
Provide responsive support even during weekends if required, to maintain excellent customer service standards.
Collaborate with sales, operations, and documentation teams to ensure seamless service delivery and client satisfaction.
Qualifications & Requirements:
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
2–4 years of relevant experience in customer service or sales support, preferably within the logistics or freight forwarding industry.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to multitask, prioritize, and manage time effectively.
Team player with a strong sense of responsibility and attention to detail.
Immediate availability is preferred.