You will own the service cycle from client surveys and AMC scope development through team deployment, quality control, issue resolution, and job closure. This is a client-facing leadership role for a technically strong operator who can balance safety, service quality, cost control, and customer satisfaction.
Key responsibilities
Lead day-to-day Hard and Soft FM operations, including MEP, HVAC, general maintenance, cleaning, rope access, fire and life-safety coordination, pest control, and specialist services.
Conduct client meetings, AMC surveys, technical assessments, property inspections, and contract handovers.
Define accurate maintenance scopes, identify risks and defects, and support technically sound quotations and proposals.
Plan preventive maintenance schedules and ensure AMC commitments are delivered on time and to scope.
Allocate and manage technicians, cleaners, supervisors, helpers, and specialist subcontractors across multiple sites.
Monitor jobs from assignment to completion, prioritising emergency calls, overdue work, repeat issues, and customer escalations.
Inspect completed work, review service reports and photographs, and ensure corrective actions address root causes.
Manage service quality, first-time-fix performance, customer feedback, complaint resolution, and AMC retention.
Coordinate specialist contractors, verify competence and approvals, control quality, and review work before acceptance.
Maintain HSE controls, including risk assessments, method statements, permits, PPE compliance, toolbox talks, incident reporting, and subcontractor safety performance.
Monitor manpower utilisation, materials, tools, inventory, subcontractor costs, and operational profitability.
Provide weekly and monthly operational reporting, identifying issues, causes, risks, and recommended actions.
Requirements
Diploma or bachelor’s degree in Mechanical or Electrical Engineering, Facilities Management, or a related technical discipline preferred.
At least five years’ experience in facilities management, MEP, or property maintenance, ideally in the UAE.
Previous experience supervising maintenance teams and managing residential and commercial service contracts.
Strong practical knowledge of HVAC, MEP, general maintenance, and both Hard and Soft FM operations.
Experience conducting AMC surveys, preparing technical scopes, and meeting clients.
Experience managing cleaning teams, specialist subcontractors, and maintenance operations across multiple sites.
Working understanding of rope access, work-at-height requirements, fire and life-safety service coordination, and pest-control services.
Strong communication, reporting, organisation, client-service, and problem-solving skills.
Commercial awareness of manpower, materials, subcontracting, and maintenance costs.
Familiarity with CAFM or job-management systems is an advantage.
Valid UAE driving licence strongly preferred.